Cleaner Shoreditch Accessibility Commitment

This Accessibility Statement explains how the Cleaner Shoreditch digital services aim to be usable and inclusive for everyone in the Cleaner Shoreditch area, including people with disabilities, older residents, and those using assistive technologies. We are committed to ensuring that as many people as possible can access information about Cleaner Shoreditch activities, services, and opportunities to get involved.

Our Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are internationally recognised and describe how to make digital content easier to perceive, understand, navigate, and interact with. By working towards WCAG 2.1 AA, we seek to provide a consistent and predictable experience for all users across the Cleaner Shoreditch area.

As part of this commitment, we regularly review content, design, and functionality to identify issues that might create barriers. Where we find problems, we plan and implement improvements as quickly as is reasonable, giving priority to issues that most affect access to key information and services.

Using Screen Readers and Assistive Technologies

The Cleaner Shoreditch website and online tools are designed to work with modern screen readers and assistive technologies. We aim to use clear page structures, headings, and labels so that users can understand the layout, jump between sections, and identify key actions without relying on visual cues alone.

Images that convey important information are given alternative text so that users who cannot see them can still understand their purpose. Where decorative images are used, we aim to ensure they do not distract from or confuse the main content. Forms and interactive elements include clear instructions and error messages, supporting users who rely on spoken feedback from screen readers.

Keyboard Navigation

We understand that many people in Cleaner Shoreditch use a keyboard instead of a mouse or touch screen. Our aim is to ensure that all key functionality is available through keyboard navigation alone. Users should be able to move logically through menus, links, and forms using the keyboard, and see a visible focus indicator to understand where they are on the page.

Where possible, we avoid complex interactions that rely on hover, drag, or timing. If such interactions are needed, we work to provide an equivalent keyboard-accessible method. We also aim to ensure that keyboard focus does not become trapped and that users can easily reach important content and controls.

Text, Colour, and Layout

To support users with visual impairments, low vision, or reading difficulties, we use layouts and colour combinations chosen for clarity and contrast. Text is written in plain language where possible, with short paragraphs and informative headings to make information about Cleaner Shoreditch services easier to scan and understand.

Most text can be resized using standard browser tools without loss of information, and pages are designed to respond to different screen sizes and orientations so that they can be used on a wide range of devices.

Ongoing Improvements

We recognise that accessibility is a continuous process, not a one-time task. As Cleaner Shoreditch grows and new content or features are added, we will continue to review accessibility and make improvements. This may include updating code for better compatibility, simplifying content, and refining the way our services work with assistive technologies.

Contact for Accessibility Requests

If you experience any difficulty using Cleaner Shoreditch digital services, find content that is not accessible, or need information in a different format, you can contact us to request support. Please provide details of the page or service you were using, the type of problem you encountered, and any assistive technologies you use. This information helps us to understand the issue and work towards a solution.

We will review your request and aim to respond within a reasonable time frame. Where we cannot meet your specific needs immediately, we will explain why and explore alternative ways to provide the information or service you require. Your feedback helps us to improve accessibility for everyone in the Cleaner Shoreditch community.