Cleaner Shoreditch Privacy Policy

This Privacy Policy explains how Cleaner Shoreditch collects, uses, stores and shares personal data relating to customers in our service area. It is intended to provide clear and transparent information in accordance with the UK General Data Protection Regulation and applicable data protection laws.

This Privacy Policy applies to all Cleaner Shoreditch customers within our operating area, including individuals making enquiries, booking services, or otherwise interacting with us in relation to our cleaning services.

Data Controller

Cleaner Shoreditch is the data controller for the personal data described in this Privacy Policy. As data controller, Cleaner Shoreditch determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with data protection law.

Personal Data We Collect

We only collect personal data that is necessary for the provision and administration of our cleaning services. The categories of personal data we may collect include:

Identification and contact details such as full name, residential or business address, billing address, and other basic contact information you provide to us.

Service and booking information such as details of the property to be cleaned, access instructions, service preferences, frequency of cleaning, booking dates and times, and related communications.

Billing and payment information such as records of payments made, amounts due, invoices issued and basic transaction records. We do not store full payment card numbers where payment is processed by a secure payment processor.

Communication records such as emails, messages, and notes of conversations relating to bookings, feedback, queries, or complaints.

Technical and usage information such as basic device and browser details, log information and similar data generated when you visit our website or digital platforms, to the extent that this is necessary for security, performance and analytics.

How We Collect Personal Data

We collect personal data directly from you when you contact us, request a quote, make a booking, enter into a contract with us, or communicate with us about our services. We may also collect personal data when you use our website, online forms or digital booking tools.

In some cases, we may receive personal data indirectly, for example if a third party books services on your behalf or provides your details in connection with a shared property or tenancy. In these circumstances, we will treat your personal data in accordance with this Privacy Policy.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, the lawful bases we rely on include:

Performance of a contract where processing is necessary to provide our cleaning services, manage bookings, take payment, communicate with you about your services, and fulfil our contractual obligations.

Compliance with legal obligations where processing is necessary for us to comply with laws and regulations, such as maintaining appropriate business records, tax records, and responding to lawful requests from public authorities.

Legitimate interests where we have a legitimate business interest to process your personal data and this interest is not overridden by your rights and freedoms. This may include managing our business operations, improving our services, ensuring the security of our systems and premises, preventing fraud, and handling queries or complaints.

Consent where we rely on your freely given, specific and informed agreement to process your personal data for certain purposes, such as sending direct marketing communications by electronic means where required. You may withdraw your consent at any time, and this will not affect the lawfulness of processing carried out before consent was withdrawn.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage cleaning services requested by you, including setting up and managing bookings, allocating cleaners, and managing access to your property.

To communicate with you about your enquiries, bookings, changes to services, rescheduling, cancellations, feedback, or complaints.

To manage payments, invoicing and accounting, including processing payments, addressing billing queries and maintaining proper financial records.

To operate, evaluate and improve our services, including monitoring service quality, analysing usage patterns, training staff and developing new offerings.

To protect our business, customers and staff, including preventing and detecting fraud, misuse or security incidents, and enforcing our terms and conditions.

To comply with legal and regulatory obligations, including record-keeping and responding to lawful requests from competent authorities.

To send you information about our services or related updates, where permitted by law and in accordance with your communication preferences.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, and to meet legal, accounting or reporting requirements.

In general, we keep customer account and booking records for as long as you remain an active customer and for a defined period afterwards, to handle any queries or disputes and to comply with legal obligations. Financial and transaction records may be retained for longer periods as required by tax and accounting laws.

When personal data is no longer required for the purposes for which it was collected and any applicable retention periods have expired, we will securely delete or anonymise the data.

Data Processors and Sharing of Personal Data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. Examples of such processors include:

Payment processing providers who handle card or online payments in a secure manner.

IT and hosting service providers who support our website, booking systems and data storage.

Communication service providers who facilitate email, messaging or notification services that we use to contact you.

Professional advisers such as accountants or legal advisers, where necessary to support our business and comply with legal obligations.

Where required by law or where we believe it is necessary to protect our rights, property or safety, we may also share personal data with public authorities, regulators, law enforcement bodies or similar organisations.

We do not sell your personal data to third parties.

International Transfers

Where we use processors or service providers located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is afforded a level of protection that is essentially equivalent to that provided by UK data protection law. This may include relying on adequacy regulations or putting in place standard contractual clauses or other appropriate safeguards.

Security of Your Personal Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, and limiting personal data access to staff and processors who need it to perform their duties.

While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we continuously review and improve our practices to help protect your information.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access You have the right to obtain confirmation as to whether we process your personal data and to receive a copy of the personal data we hold about you.

Right to rectification You have the right to request that inaccurate or incomplete personal data is corrected or updated.

Right to erasure You may request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing You may ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.

Right to object You may object to processing based on our legitimate interests, including profiling, and to direct marketing at any time. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.

Right to data portability Where processing is based on consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or transfer it to another controller where technically feasible.

Right to withdraw consent Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe that your personal data has not been handled in accordance with data protection law.

Children

Our services are directed at adults. We do not knowingly collect personal data relating to children in connection with our cleaning services. If you believe that we may have collected personal data about a child, you should contact us so that we can address the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any significant changes will be highlighted in an appropriate way. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.