Cleaner Shoreditch Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Shoreditch provides cleaning and related services to residential and commercial customers in the United Kingdom. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions the following expressions shall have the meanings set out below.

Client means any individual, business, or organisation that books or receives services from Cleaner Shoreditch.

Company means Cleaner Shoreditch, the provider of the services.

Services means cleaning and any associated services provided by the Company as agreed with the Client.

Premises means the property or properties where the Services are to be carried out.

Operative means any employee, contractor, or representative engaged by the Company to perform the Services.

2. Scope of Services

The Company provides domestic and commercial cleaning and related services as described in service descriptions made available to the Client at the time of booking. The specific Services to be provided, including the type of clean, frequency, and any additional tasks, will be agreed during the booking process.

The Company reserves the right to decline a booking or to withdraw Services where the Premises are unsafe, inaccessible, or where the Client requests work that falls outside the agreed scope or is deemed unreasonable or hazardous.

3. Booking Process

Bookings may be made through the Companys accepted booking methods as notified to the Client, such as online booking forms or other booking channels approved by the Company. Bookings are subject to availability and are not confirmed until the Client receives a confirmation from the Company.

The Client is responsible for providing accurate and complete information when making a booking, including the address of the Premises, type and size of property, specific cleaning requirements, access arrangements, and any relevant information about pets, parking, or building restrictions.

The Company may adjust the quoted price or duration of the booking if the information supplied by the Client is incomplete or inaccurate, or if the condition of the Premises materially differs from what was reasonably expected based on the booking details.

For recurring or regular cleaning services, the schedule will be agreed in advance. Any change to the schedule must be agreed by both parties and is subject to availability.

4. Access to the Premises

The Client is responsible for ensuring that the Operative has safe and timely access to the Premises at the agreed time. This may include providing keys, access codes, or arranging for someone to be present to allow entry.

Where keys are provided to the Company, the Client confirms that they have authority to do so and that the keys grant appropriate access for the agreed Services. The Company will take reasonable care of any keys entrusted to it but accepts no responsibility for pre-existing security issues at the Premises.

If the Operative is unable to gain access to the Premises at the scheduled time due to circumstances within the Clients control, the visit may be treated as a late cancellation and subject to the applicable cancellation charges as set out in these terms.

5. Client Obligations

The Client agrees to provide a safe working environment for the Operatives, including but not limited to adequate lighting, ventilation, and access to running water and electricity where reasonably required for the performance of the Services.

The Client must inform the Company of any health and safety risks at the Premises, including but not limited to fragile fixtures, faulty appliances, or restricted areas. The Client must also notify the Company of any alarms, security systems, or special access procedures that may affect the delivery of the Services.

The Client must remove or safely store any valuable, fragile, or irreplaceable items prior to the commencement of the Services. The Company will not be liable for damage to items that the Operative has been instructed not to clean or that are left in precarious or unstable positions.

6. Pricing and Quotations

Prices are normally provided based on the information the Client supplies about the Premises and the requested Services. Quotations may be provided as fixed price or as an estimate based on hourly rates, depending on the nature of the booking.

The Company reserves the right to revise quotations where the actual condition, size, or complexity of the Premises requires additional time, products, or personnel to complete the work to a reasonable standard.

All prices are stated in pounds sterling and are inclusive or exclusive of applicable taxes as notified to the Client at the time of booking. Any additional charges, such as parking or congestion charges, may be passed on to the Client where these are incurred in the provision of the Services.

7. Payments

Payment terms will be confirmed during the booking process. The Company may require full or partial payment in advance, or payment immediately after completion of the Services, depending on the type of booking and the Clients account status.

Accepted payment methods will be notified to the Client. The Company is under no obligation to accept cash payments. Where recurring cleaning is arranged, the Client authorises the Company or its payment processor to take payment in line with the agreed schedule.

If payment is not received when due, the Company reserves the right to charge interest on overdue amounts and to suspend further Services until all outstanding sums are paid in full. The Client will be responsible for any reasonable costs incurred by the Company in recovering overdue payments.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving reasonable notice in accordance with this clause. Cancellation or rescheduling must be made through the same booking channel or by another method clearly accepted by the Company.

Where the Client cancels or reschedules with less than the minimum notice period specified at the time of booking, the Company may charge a late cancellation fee. This fee is normally a percentage of the service price or a fixed charge to reflect the time reserved and the operational costs incurred.

If the Operative is unable to attend due to circumstances beyond the Companys reasonable control, such as severe weather, transport disruption, or illness, the Company will offer to reschedule the booking at a mutually convenient time. The Company will not be liable for any consequential loss arising from such delays or cancellations.

The Company may cancel a booking immediately and without liability where the Client is in material breach of these Terms and Conditions, including but not limited to non-payment, unsafe working conditions, or abusive behaviour towards Operatives.

9. Service Standards and Complaints

The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within a short time after the completion of the visit so that the issue can be investigated.

The Client must provide clear details of the concern, including the date of service and the areas affected. Where a complaint is upheld, the Company may, at its discretion, arrange a re-clean of the affected areas or offer another form of reasonable remedy. Any such remedy is conditional on the Client allowing the Company access to the Premises to inspect and address the issue.

10. Liability and Insurance

The Company holds appropriate insurance cover in respect of its Services. Details of cover can be provided on request. The Company will use reasonable endeavours to ensure that Operatives perform the Services with due care.

The Companys total liability to the Client in respect of any loss or damage arising out of or in connection with the Services shall be limited to the value of the Services in question or the amount covered by the relevant insurance policy, whichever is higher, except where liability cannot be limited by law.

The Company shall not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services.

The Company will not be liable for normal wear and tear, pre-existing damage, faulty materials or workmanship carried out by third parties, deterioration of items that are old, fragile, or improperly maintained, or damage caused by defects in the structure or fixtures of the Premises.

11. Client Property and Security

The Client is responsible for securing cash, jewellery, and other valuables before the start of the Services. The Company recommends that such items are stored safely and not left in open or vulnerable areas.

The Company will take reasonable measures to ensure that the Premises are left secure on departure, including locking doors and windows where instructed and where keys are provided. The Client must ensure that locking mechanisms are in good working order and that any alarms are either deactivated or appropriate instructions are given to avoid accidental activation.

12. Waste Handling and Environmental Compliance

The Company complies with applicable UK laws and regulations relating to waste management and environmental protection. Operatives will handle waste generated during the course of cleaning in a responsible manner and, where required, will separate general waste from recyclables in accordance with the arrangements in place at the Premises.

The Client is responsible for providing suitable bins and containers for waste and recycling. Unless expressly agreed as part of the Services, the Company does not undertake removal and off-site disposal of household or commercial waste.

Where the Services include removal or transfer of waste, this will be carried out in accordance with relevant waste regulations. The Client must not request the Company to dispose of hazardous, illegal, or regulated waste. The Company reserves the right to refuse to handle any items that in its opinion present a risk to health, safety, or the environment.

13. Use of Cleaning Products and Equipment

The Company may supply its own cleaning products and equipment or may use products and equipment provided by the Client, as agreed at the time of booking. Where the Client requests the use of their own products, the Client is responsible for ensuring that such products are safe, suitable for the intended surfaces, and compliant with relevant safety standards.

The Company will not be liable for any damage or adverse effects arising from the use of products supplied or specified by the Client, including but not limited to discolouration, surface damage, or allergic reactions.

14. Health and Safety

The Company is committed to maintaining high standards of health and safety for its Operatives and Clients. Operatives are instructed to follow relevant safety procedures and to refuse tasks that would place them at unreasonable risk.

The Client agrees not to request any task that may involve the Operative working at unsafe heights, lifting excessively heavy items, handling hazardous substances, or otherwise acting in a way that may contravene health and safety regulations.

15. Data Protection and Privacy

The Company may collect and process personal data about the Client in order to manage bookings, provide the Services, and administer the relationship with the Client. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

The Client is responsible for ensuring that the Company is authorised to use any personal data or access details supplied for the purpose of providing the Services, including any information relating to third parties who may be present at the Premises.

16. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include but is not limited to extreme weather, natural disasters, acts of terrorism, labour disputes, or failure of transport or utilities.

17. Amendments to Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. The latest version will apply to all bookings made after the date of publication. For ongoing or recurring services, the Company will notify the Client of material changes where required by law or where the changes significantly affect the Clients rights or obligations.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

19. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, the provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

20. Entire Agreement

These Terms and Conditions, together with any specific terms confirmed in writing at the time of booking, constitute the entire agreement between the Company and the Client in relation to the provision of the Services and supersede all previous discussions, correspondence, or understandings between the parties.